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alan MorseA message from CEO Alan Morse

Inside-Home Customer Visits Temporarily Suspended

Over the past several weeks, Ritter Communications has continued to offer inside-home installation and repair services to accommodate residential customers’ work-from-home, in-home schooling, and telehealth needs as our internet, video and phone services have become more critical than ever. 

In an abundance of caution, we adjusted our procedures to ensure social distancing, asked pre-screening questions about conditions in the home when scheduling appointments, and provided personal protective equipment to our field technicians.  Most recently we introduced daily, pre-work health screenings for our employees to ensure it is safe for them to meet with customers.

We continually review and adjust our operations to align with public health directives.   Effective Tuesday, April 21, inside-home customer visits are being suspended temporarily for the protection of both our field technicians and customers.  Asking our dedicated technicians to discontinue inside-home visits was a hard decision, but we are committed to putting the well-being of our employees, customers and communities above all else.

Despite this change, our support teams are committed to be virtually Right by You.  When possible, our field techs and support teams will walk customers through self-diagnostic and repair procedures, or self-installation procedures for new customers, by providing guidance over the phone or on-site through a door or window at your residence.  The only exceptions will be for emergency situations that may require a technician to enter your home, such as the complete loss of one or more services.      

We regret this step is necessary.  It is our hope is that it will help flatten the curve and keep our employees and customers safe and healthy, so we can return to our normal personal service soon.  As this situation is fluid, we are adapting constantly.  We will continue to post updates on our website and social media channels.

As always, thank you for your continued support.  We appreciate your patronage and please know we will make every effort to meet and exceed your expectations during this challenging time.

Alan Morse