Check your connection. If you’re still experiencing issues, give our 24/7 technical support team a call at 888.659.6009.
Yes! Before you give us a call follow these steps.
The Ritter Support app allows us to better understand what the issue with your internet experience may be so we can find a solution. You can send wifi scan results and pictures through the app to provide us with important information so we can determine if your box is wired correctly, if it is located in an appropriate area to get the best coverage for your home and more.
The Ritter Support App is a tool to help customers of Ritter Communications with technical support for their wireless internet services. It will not work if you do not have wireless internet service. For other service related inquiries, please give us a call at 888.659.6009.
Connecting wirelessly allows you to access the internet without having a wired connection to the modem. This video will walk you through how to wirelessly connect all your devices to your network, including computers, smartphones, tablets, game consoles, Blu-ray players and set-top boxes.
Many variables affect actual internet speeds received by our customers that are outside of Ritter’s network control, creating fluctuations in each customer’s experience and restricting our ability to guarantee that any internet speed will be available at all times. This is standard across our industry and not a reflection of Ritter’s capability or service levels. Examples of factors that can create these inconsistencies include:
Customers should expect to always receive at least 60% of the internet speed they subscribe to, and in most cases, much more than that. If you are experiencing lower than this benchmark, please contact our 24/7 Technical Support Team at 888-649-6009 for more technical and specific troubleshooting.
When you set up your internet service for the first time you might see two streaming options (example: “ARRIS – 2E4A” and “ARRIS-2E4A-5G”). One option has an extra “5G” at the end of the name.
The reason there is more than one stream to your home wireless network is because it lets you have a better internet experience. Two steams allow you to more evenly spread out your household bandwidth.
If you have multiple internet using devices (cellphone, laptop, TV box, etc.) you can spread them out between the two different streams. By spreading out your devices over multiple streams you are less likely to congest your network and experience slower speeds for each device.
Think of it like lanes of traffic. One-hundred cars going down a 2 lane road is better than 100 cards going down a one lane road. In this example the cars represent your internet activities like streaming Netflix, playing X-Box and browsing social media on your smartphone and the lanes represent the streams that make up your wifi network. To learn more about what effects the internet speed on your internet using devices, click here.
5G is meant for devices close to the modem. This would include standard devices that stay put like an Xbox, desktop computer, home security system or baby monitor.
The other network stream (a.k.a. the 2.4 gigahertz stream) is best to connect to devices that move around your home. This would include cellphones, laptops, tablets and other mobile internet using devices.
The 2.4 GHz stream is a little slower than the 5G stream. However, the 2.4 GHz stream actually has a larger reach or radius around the modem than the 5G stream, which makes it a more reliable connection.
To best answer this, speak to a representative by calling 844.336.4499. Gauging how much data someone needs differs between each person based on the internet activities your household does.
With that being said, as of November of 2015, research shows that the median average per household in North America is roughly 57 GB per month. With more and more internet using devices entering your home, you can expect this number to increase. As of May 2018, the average Ritter internet customer uses 300 GB of data each month. If you want to know more about what type of activities equal how much data usage, check out this helpful infographic.
Different activities require different internet speeds, so your needs may vary depending on what activities you do and how often. To learn more about what speeds are commonly needed to stream Netflix, Hulu or YouTube videos, to work from home, to play online video games and more, check out this helpful infographic.
You can also test your internet speed to see whether you may need to upgrade.
Several factors contribute to high usage, but much of it comes down to frequent activity. If you have devices such as computers, tablets, smartphones or security cameras that are constantly running, it’s likely your usage numbers will be high. You can take a number of steps to limit your usage, including:
Security is a concern for many users on the internet. On websites where you see the lock symbol in your browser (either to the bottom right or next to the address bar) if the lock is in the locked position, this indicates an encrypted (secure) session. Once the lock is present, your transactions are deemed safe by the site you are currently browsing.
Without password protection, your wireless connection is open to absolutely anyone who happens to be in close proximity to your location, even those driving by. Hackers could easily park near your home and access your network. They could even do illegal actions like download inappropriate content, torrent movies, etc.
Here are a few tips:
You can get internet access through traditional coaxial cables (using cables already installed in your home) or through a fiber optic network. Cable internet service requires a modem and professional installation but is still the most commonly used service for homes because it is more cost-effective and uses existing infrastructure. Fiber optic networks are thin strands of pure glass that carry internet across long distances. These networks need to be installed separately and are more time-consuming and costly, but they are faster. A fiber optic network travels at the speed of light—laser light—which makes it faster than both the speed of electricity (100 times faster) and the speed of sound (1 million times faster).
In addition to incomprehensible speed, fiber optic technology also offers extremely high capacity. For this reason, it is quickly becoming the standard for many businesses.
A megabit is a unit of measurement for internet speed, while a megabyte measures file size and impacts your data consumption. To learn more about the differences between internet speed and internet data usage, check out this helpful infographic.
In this digital age, it’s natural to be concerned about your children’s online activities. It’s important to have an ongoing discussion with your children and teach them to use internet safely from a young age. While we can not guarantee your child's online safety, here are some helpful tips.
Computers catch viruses in many ways, primarily by execution of a program containing a virus. As a user, you are responsible for taking precautions to protect your device from viruses. By becoming a Ritter internet customer, you have access to antivirus software with TechHome.
Typically a technician installation appointment for a modem with a single computer will take about an hour to an hour and a half. Speaking with a Ritter representative will give you a more accurate estimate of the time required to install your internet service.
If you experience issues with spam email, try the following instructions to help resolve those issues. If you are using a mail client such as Outlook, right click on the spam email you've received and select the option that reads as "Spam," "Junk," "Block Sender," etc. If you are using webmail, open the spam email and choose "Mark as Spam."
Yes! You can watch network programming online if 1) you're an existing Ritter Communications residential TV subscriber, 2) you pay for the TV package that includes the network you're trying to watch content from online and 3) if that network offers their content online for viewing through an app or on their website.
For instructions on how to activate this free feature included with all Ritter TV customers, visit this Watch TV Everywhere page.
Not all networks have their content available to view online. This is a decision of the network and not Ritter. If you want to watch programming from a TV network online that you do not currently have on your existing TV tier subscription from Ritter, you will not be able to watch the programming online. You would need to upgrade and subscribe to the TV tier that includes the TV network you wish to watch online. To do this, give us a call at 870.336.3515.
Do NOT unplug the power cord. Call our Technical Support team before you do anything at 888.659.6009.
If you hear a static-type sound or buzzing in the audio while you watch a program, the audio settings between your TV and the cable box may not be set within the optimal quality range. You can correct these settings by doing the following:
If you have audio on most channels, but have silence on some or all of your local network channels, you may have the Secondary Audio Programming (SAP) turned ON. To turn OFF the SAP on your TV:
Your audio should return. If unable to locate this option, please refer to the manufacturer’s guide for your TV for more information.
Try the following fixes for issues with color displaying on screen:
If you’re a Northeast Arkansas customer it is 14 hours. If you are a West Tennessee customer it is 24 hours. To receive more hours of guide data, the next option is to upgrade to a TV service using one of our digital boxes. Click here or call 870.336.3515 to request to speak to a representative about this.
Ritter's FollowMeTV app for Whole Home DVR has three main features. With the app, you can:
No, you do not have to purchase any additional equipment. There is a monthly subscription fee per DVR and your digital receiver will be replaced with a DVR-enabled receiver.
HDTV stands for high-definition television. HDTV is a class of digital television that provides a very high-resolution picture with Dolby digital surround sound. The higher resolution picture, displaying up to 10 times more image detail than standard TV, is the primary selling point for HDTV. HD signals also display in 16:9 aspect ratio as opposed to the standard 4:3 (a loss of up to 55% of the frame on movies filmed for the big screen), this allows viewers to see the whole screen.
If you are a Ritter customer, you need to subscribe to the Select TV package, have an HDTV TV set with either a built-in tuner or an add-on tuner, pay to buy the HD package and have an HDTV receiver.
If you subscribe to any premium service, you will receive the multi-channel premium service on those TV sets connected to a digital receiver.
Ritter requires you to have a digital television adapter (DTA) for Basic, Expanded and Digital Cable for each TV that you would like to receive cable TV service on.
One DTA is included. Additional DTAs may be leased from Ritter for a small monthly fee. You can also use a Whole DVR Solution box, set-top box or another DVR box. Only those TV sets equipped with a form of this digital equipment will receive cable services.
Music Choice is a commercial free digital music service that is included at no additional cost in the Digital Cable package. Music Choice includes different music formats, each playing a specific music type such as Jazz, Classic Rock, Rhythm and Blues, etc. Simply tune to the channel you like and enjoy!
Complete the following steps:
To purchase Pay Per View from the Program Guide on a DVR Cable Box:
Press the Exit button to return to the Program Guide. You will be alerted once the movie/event starts. If you decide to cancel a purchase, follow the same prompts to cancel prior to the start of the movie/event.
If you're unable to order a PPV event:
Try resetting your equipment. If this does not resolve your problem, there could be an issue with your account. Typical account problems are:
You will need to contact Ritter in order to have your PIN reset or to resolve billing issues related to Pay Per View content.
Parental Controls allow you to block programs by channel, rating, or time of day. Before any block can be set, a PIN must be enabled to prevent unauthorized changes. To set the PIN, use these steps:
After setting the 4-digit PIN, simply choose the criteria:
If you forget your PIN number, the account holder must contact us to reset it.
How to Turn Off Parental Controls
How to Turn Parental Controls Back On
Simply change the channel. This resets the box to its previous state.
To learn more about what TV ratings mean, go to the next question.
TVY: All Children
Appropriate for all children.
TVY7: Directed to Older Children
Designed for children ages 7 and above. It may be more appropriate for children who have acquired the developmental skills needed to distinguish between make-believe and reality. Themes and elements in this program may include mild fantasy violence or comedic violence, or may frighten children under the age of 7.
TVY7FV: Directed to Older Children-Fantasy Violence
This rating applies to those programs where fantasy violence may be more intense or more combative than other programs in this category.
TVG: General Audience
Most parents would find this program suitable for all ages. It contains little or no violence, no strong language and little or no sexual dialogue or situations.
TVPG: Parental Guidance Suggested
This program contains material that parents may find unsuitable for younger children, including moderate violence (V), some sexual situations (S), infrequent coarse language (L) or some suggestive dialogue (D).
TV14: Parents Strongly Cautioned
This program contains some material that many parents would find unsuitable for children under 14 years of age, including one or more of the following: intense violence (V), intense sexual situations (S), strong coarse language (L) or intensely suggestive dialogue (D).
TVMA: Mature Audience Only
This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17. This program contains one or more of the following: graphic violence (V), explicit sexual activity (S) or crude indecent language (L).
First, you will want to check your connection. You can do that by following the instructions here. To check power connections:
To check video connections:
Important: Make sure the color of the cable connectors match the color of the plug-in ports, especially the yellow connector or the set of HDTV red, blue, and green connectors. If there were no loose connections, then you will want to check for a setting that was changed.
If a VCR is connected, then:
If the TV was recently used to play video games, VCR tapes, DVD movies or home camera movies, then you may need to return the INPUT to the TV:
Try the following quick fixes:
The V-chip works in conjunction with the TV ratings system to allow parents to block programming they do not want their children to see. After becoming familiar with the TV ratings, parents can identify the level of programming they want to block. Then, by following the directions in the TV manual, parents can set the V-chip to block programs with certain ratings. The settings are password protected and can be changed at any time. For more information, visit www.tvguidelines.org.
TV Everywhere is an authenticated video streaming on-demand platform.
There are several differences. TV Everywhere:
It is easy to start using TV Everywhere. The first step is registration.
Consider writing your
Yes. Since the iOS 11.1 software update, your iPhone includes a section within your settings so you can connect your phone to view TV content from different networks.
Simply go to your settings and select “TV Provider” and select “Ritter Communications”. It will direct you to a log in landing page. Here you can type in your TV Everywhere log in credentials. If you have not made an account yet, you can select “Forgot Password” and it will direct you to watchtveverywhere.com where you can select Ritter Communications and “Register”. After setting up your log in credentials you can sign onto the platform in your phone settings. After this is complete it will allow you to download multiple network apps like WatchESPN, Disney, etc. Keep in mind the more apps you download the more memory it will take up on your smartphone.
All NexTV set top boxes are hardwired because we want our customers to have the best viewing experience possible. For this type of service, a hardwired connection is better than a wireless connection since the internet can travel more effectively through a wired connection.
Install times will vary depending on the number of set top boxes and their locations in the home.You can expect the install for this product to last about 2.5 hours. Our teams will work with you to schedule a technician visit that is convenient for you.
Watch TV from anywhere with your smartphone, tablet or laptop using TV Everywhere. To sign up and learn more, click here.
In addition to watching the weather from popular TV networks like WeatherNation and your local broadcast stations, you can also quickly and conveniently access local weather straight from an app within your NexTV box. It will look similar to this.Simply, press the red button on your remote. At the bottom of each window, there are colored dots that tell you which colored button to push on the remote to access that feature. Once you are in the weather app, press the green button to access the five-day forecast or the yellow button to access the radar. While in the radar screen, you can press the blue button to animate or freeze the radar. It will look similar to this. Vestibulum sit amet nisi ut neque congue vestibulum at at eros. Duis in mauris scelerisque, molestie enim et, porttitor ante. Curabitur vitae commodo nibh. Pellentesque quis commodo est, ac pharetra odio.
The radar image is a base reflectivity image from the National Weather Service, and it shows ground clutter around the radar site when there isn’t any actual precipitation in the area.
Press the yellow button on your remote and select “Games.” Once in a game, look to the bottom of the screen for colored dots that let you know which colored button on the remote to push for certain actions. The “Info” button on the remote will pull up instructions for the game.
Channel 1 on your NexTV lineup is a tutorial channel that plays on a loop and has over an hour of very helpful information on how to use your NexTV service and remote.
First, reboot your set top box by unplugging from the power cord for 10 seconds and plug back in.
If that doesn't work, you need to reboot the modem by doing the same thing - unplug the power cord for 10 seconds and plug back in. Allow at least five minutes for your connection to re-establish.
If your service still isn’t working, call us at 888.659.6009 so our technical support team can assist further.
Cardinals games come on networks like ESPN, Fox and Fox Sports. Hogs games come on SEC Network, ESPN channels and sometimes CBS. You can find the channel numbers for these networks here.
Setting up your voicemail is easy! If you buy voicemail as a feature to your phone package and you have access to this simply follow the below steps.
Dial *318 from your home phone to access your voicemail.
You will be prompted to enter a four-digit PIN by entering it on the keypad and then pressing #. You will also be asked to confirm it by re-entering and pressing # again. The system default PIN is 0000.
You will be prompted to record your name. Just say your name and press #. To re-record your name, press 1. To keep the recording, press#.
Once you have recorded your name, you will be prompted to select a greeting. You can record your own greeting by pressing 1, and then # when you are finished. Or, you can use one of the standard greetings by pressing 2, 3 or 4 (just follow the instructions).
Your mailbox is now ready to use.
Listening to your messages is simple. You'll find instructions for both Arkansas and Tennessee customers here. Please be aware you must buy voicemail as a feature to your phone service to use this feature.
Listening to Your Messages and Other Options From the Main Menu:
*Voicemail package must be set to allow this capability.
Just dial *69 and follow the prompts given to you over the phone. Keep in mind you may need to purchase this feature if you haven't already to access this.
If you are receiving obscene, threatening or harassing calls, use Customer Originated Trace to have the number of the calling party traced and printed out by Ritter Communications. This feature enables a customer to initiate an automatic trace of the last call received. To activate a trace, dial *57. After you hear a tone, dial 1 and follow the instructions. If you receive a busy signal when this is done, there was no data for the system to retrieve.
Please note: It is your responsibility to contact your local law enforcement agency and advise them that you have activated a trace through Ritter Communications. When activated, the information of the caller is sent to Ritter Communications. Under no circumstances will you be provided the information of the caller. Ritter Communications will provide the requested information to the proper law enforcement agency upon their request.
To forward your calls to another phone (including any wireless phone), simply follow these steps. Keep in mind you may need to purchase this feature if you haven't already to access this feature.
To turn call forwarding off:
Speed calling provides one-digit speed dialing for a short list of up to 8 telephone numbers or a longer list of up to 30 numbers. You can program in both local and long-distance numbers. Call 870.336.3515 to add this feature to your account.
To set up your speed calling numbers:
With three-way calling, you can talk to two different people on one call, even if one is long-distance. To place a three-way call:
To add this purchased feature to your account, give us a call at 870.336.3515.
Right here! Below is a quick reference guide for you to use. Keep in mind you may need to buy some of these features to have them accessible on your account. To do that, give us a call at 870.336.3515.
That's easy! Simply visit Ritter411.com.
Customers can make payments by the following methods:
Visit this page for videos to show you how to read your bill, sign up for online billing and how to make a payment online.
Click here to watch a video on the various sections within your monthly bill.
Receive $1 off each month by signing up for automatic draft using your bank account information or a credit/debit card. Set up auto-pay by logging into the online bill pay site, or you can do so over the phone with a Ritter Customer Service Representative. You must call us at 888.336.4466 so a representative can apply the credit to your account.
Paperless billing allows customers to receive their bill online instead of having a paper bill mailed to you each month. To take advantage of paperless billing you must register for online billing here. Have your most recent bill statement handy when registering for online billing. Once you log in, go to the “Settings” tab. Select “General” and select “Web Bill Only”. Click “Change Preferences” to save. When your bill is ready to view, you will get a convenient email notification letting you know you can log in to view your bill. Here is a video to show you how to sign up for online billing.
A late fee generates when the billing invoice amount is not paid on or before the billing due date assigned. Setting up auto-pay is a great way to help avoid generating late fees.
Yes! By bundling more services with us, you get a larger discount on your monthly bill.
Plus, if you meet the criteria you could also receive the Lifeline discount on either your internet or phone service. Learn more about Lifeline here.
It is our priority to provide the most up to date products and services to you, your family and your business at the best value. We continually invest in the local infrastructure to make sure you enjoy the technologies typically available only in major metropolitan areas. Rising programming costs, along with our infrastructure investments, occasionally require us to implement small rate increases so we can continue to meet the ever-growing demand for the latest technology and entertainment.
Additionally, we sometimes offer special promotional rates, and you may see an increase in your monthly bill when those expire.
The FCC is not funded by tax dollars but rather by fees that are assessed to the companies which it regulates. The FCC charges a per-subscriber fee to fund cable TV operations. This is a direct passthrough to the FCC.
Cable operators like Ritter Communications have to pay fees to broadcast stations to get permission to “retransmit” their signals. The Broadcast Surcharge is a fee that is paid directly to broadcast TV stations for the right to carry local programming - such as ABC, CBS, NBC and Fox affiliates - on our cable system.
Your first bill from Ritter will normally be higher than the next month’s bill because it will include a full month of charges billed in advance plus prorated charges and may also include one-time installation charges. Services on your bill are prorated from the completed installation date to the billing period start date. For example, if your services were installed on the 15th and your billing begins on the 1st, your first month’s invoice will show the cost for services for the upcoming month, prorated charges of those 15 days prior to your billing cycle beginning and one time installation charges.
Ten years is a good rule of thumb for security systems to make sure the technology is updated for the customer’s needs.
No, our security systems are capable of cellular monitoring or wifi where applicable. Therefore having a traditional phone line is not necessary. Internet/wifi is required for connectivity of all the different components of the security system.
It’s an integrated piece to the home security system that allows monitoring via cell service. This allows connectivity to the monitoring service that alerts you of any security breaches. The security systems utilizes cellular technology as a means of relaying alarm signals but it does not require the use of personal devices, instead these cellular units are matched to the alarm panel which uses the same technology. You do not have to have a cell phone to utilize this.
Three hours is typical for a basic security system install given there are no unforeseen problems. Since we have three different security system plans to choose from, the install time may increase with larger plans that need more equipment to be added.
We have three types of plans. Each one is wireless and offer different varieties of equipment based on your need. Wired solutions are also available on request.
Yes, there is a 90 day warranty on the parts and labor.
Yes, we do! The residential maintenance plan is $9.95/ a month. It includes protection against normal wear and tear of alarm components such as keypads, door/window sensors, motion detectors, glass breakage detectors, smoke detectors, transformers and batteries for the sensors as well as the control panel. We do not cover independent camera systems that are not offered in our Control package in any current Maintenance plan.
This will depend on the type of security system. All of the appropriate information will be in the user guide provided at the install appointment.
It allows connectivity to your security system through any internet enabled device you may have - smart devices, computers, etc. Click here to view the app in the App Store and here to view the app in Google Play. You can take the app for a “test drive” to see all of the functionality available. The app is only available for use on the Automate and Control plans.
Yes. The limit depends on the platform or system you have in your home. To learn more give us a call at 888.336.4466.
Yes you can add to the system at a later date, but it will depend on the capacity of the system you may have as to what additional features and equipment can be added.
This information will be addressed at the time of install and will be accessible in the documents that will be explained and left behind after installation is complete.
Yes out buildings like sheds, backyard shops and more can be protected if the buildings are within 100-150 feet of the wireless access point.
Yes, we require an adult to be present for the install due to the orientation, user code settings and other customer provided information that we will needed to successful install your equipment.
It’s a motion detector with pet immunity meaning if the pet or pets are under 80 lbs. (individually or combined) the motion detector won’t alarm when the pet(s) move around the house.
Each camera provides a 1080p resolution.
The system is currently set up to monitor four different cameras. However, we can customize a solution should you need more than four cameras.