Yes! You get the best deal by bundling cable, internet and phone together. Bundle packages start at just $78.95. Learn more about our bundle packages and pricing.
Yes! You get the best deal by bundling cable, internet and phone together. Bundle packages start at just $78.95. Learn more about our bundle packages and pricing.
Internet data usage refers to all traffic that travels through a customer’s cable modem through activities such as surfing the internet, sending and receiving email, online gaming and streaming video through apps such as Netflix or YouTube. Traffic is measured in gigabytes (GB).
We do not currently have a hard cap on usage, but in our Acceptable Use Policy (AUP), we state that we may establish appropriate reasonable network management practices to protect our network from harm. If a subscriber is consuming a high volume of data to the point that we believe they are causing harm to our network, we will reach out individually to those customers to suggest ways they can curb their usage.
Several factors contribute to high usage, but much of it comes down to frequent activity. If you have devices such as computers, tablets, smartphones or security cameras that are constantly running, it’s likely your usage numbers will be high. You can take a number of steps to limit your usage, including:
Different activities require different internet speeds, so your needs may vary depending on what activities you do and how often. To learn more about what speeds are commonly needed to stream Netflix, Hulu or YouTube videos, to work from home, to play online video games and more, check out this helpful infographic.
You can also test your internet speed to see whether you may need to upgrade.
Many variables affect actual internet speeds received by our customers that are outside of Ritter’s network control, creating fluctuations in each customer’s experience and restricting our ability to guarantee that any internet speed will be available at all times. This is standard across our industry and not a reflection of Ritter’s capability or service levels. Examples of factors that can create these inconsistencies include:
Customers should expect to always receive at least 60% of the internet speed they subscribe to, and in most cases, much more than that. If you are experiencing lower than this benchmark, please contact our 24/7 Help Desk at 888-649-6009 for more technical and specific troubleshooting.
The light on the front of your modem is an indicator of what state your modem is in. Use the following color chart to help you know if your modem is working or not.
Solid Green: Wireless is ON, but no data is being transmitted.
Flickering Green: Wireless is ON, and data is being transmitted.
Amber (yellowish-orange): Wireless is temporarily disabled using the wireless schedule feature found in the modem configuration interface.
No Color, not lit up: Wireless is OFF; schedule feature found in the modem configuration interface.
Note: This functionality may not apply to all modem models.
You'll find instructions for setting up your email in both Microsoft Outlook and Windows Live Mail here. To set up email in another program, refer to the server settings listed here as well.
SETTING UP OUTLOOK:
In the general tab:
In the Servers (Outgoing) Tab:
In the Connection Tab:
In the Security Tab:
In the Advanced Tab:
Close Outlook and reopen to activate your email settings.
SETTING UP WINDOWS MAIL/WINDOWS LIVE MAIL:
Incoming Server Information:
Outgoing Servers Tab:
Mail Client Settings Incoming: imap.rittermail.com (IMAP) pop.rittermail.com (POP3) Outgoing: Authentication Required smtp.rittermail.com Username: Full email address required Incoming Ports: 993 (IMAP) (SSL Required) 995 (POP3) (SSL Required) Outgoing Ports: 587 (SMTP) (SSL Required) 465 (SMTP) (SSL Required)
Connecting wirelessly allows you to access the internet without having a wired connection to the modem. This video will walk you through how to wirelessly connect all your devices to your network, including computers, smartphones, tablets, game consoles, Blu-ray players and set-top boxes.
Security is a concern for many users on the internet. At websites where you see the lock symbol in your browser (either to the bottom right or next to the address bar) if the lock is in the locked position, this indicates an encrypted (secure) session. Once the lock is present, your transactions are deemed safe by the site you are currently browsing.
You can get internet access through traditional coaxial cables (using cables already installed in your home) or through a fiber optic network. Cable internet service requires a modem and professional installation but is still the most commonly used service for homes because it is more cost-effective and uses existing infrastructure. Fiber optic networks are thin strands of pure glass that carry internet across long distances. These networks need to be installed separately and are more time-consuming and costly, but they are faster. A fiber optic network travels at the speed of light—laser light—which makes it faster than both the speed of electricity (100 times faster) and the speed of sound (1 million times faster).
In addition to incomprehensible speed, fiber optic technology also offers extremely high capacity. For this reason, it is quickly becoming the standard for many businesses.
A megabit is a unit of measurement for internet speed, while a megabyte measures file size and impacts your data consumption. To learn more about the differences between internet speed and internet data usage, check out this helpful infographic.
In this digital age, it’s natural to be concerned about your children’s online activities. It’s important to have an ongoing discussion with your children and teach them to use the internet safely from a young age. Here are some important internet safety guidelines you should follow to protect them.
Computers catch viruses in many ways, primarily by execution of a program containing a virus. As a user, you are responsible for taking precautions to protect your device from viruses. By becoming a Ritter internet customer, you have access to antivirus software with TechHome.
Any computer wanting to connect to Ritter high-speed internet will have to be Windows 98 Second Edition or higher (ME/2000/XP/Vista/Windows 7). The computer will also need a Network Interface Card (if it does not have one pre-installed; any desktop or laptop manufactured in the past 5 years should already have one built in). If your computer has been connected to a high-speed internet connection before, you should be able to simply connect the ethernet cable from the modem into your PC. If you should experience any issues connecting a PC to the internet, please contact our help desk.
The time required to install your cable modem depends on the available coaxial cable in your residence. Typically an install for a modem with a single computer will take an hour to an hour and a half. Speaking with a customer service representative will give you a more accurate estimate of the time required to install yours.
All internet modems can be reset by unplugging the power cable from the modem for 15-20 seconds. On the back of the cable modem there should be three separate wires attached to the device. The coax cable screws into the modem and looks like the cable that screws into your TV. The ethernet cord has a clip and looks like a phone cord, the end is just wider. The power cord will be a small black cord that resembles a cell phone charger and should be able to be pulled out without unscrewing or unhooking anything. Once you plug the modem back in, reboot your computer to ensure that everything will have new settings.
Contact our Help Desk at 1-888-659-6009 for local 24/7 assistance. We can retrieve your email address from your account.
If you experience issues with spam email, try the following instructions to help resolve those issues. If you are using a mail client such as Outlook, right click on the spam email you've received and select the option that reads as "Spam," "Junk," "Block Sender," etc. If you are using webmail, open the spam email and choose "Mark as Spam."
Through your cable modem, you can connect one computer at a time. To connect multiple computers, you will either need to purchase a router or contact Ritter to add wireless internet service to your account. With Ritter wireless internet service, you can surf the internet with multiple devices anywhere in your home.
Yes! Click here to see a list of approved modems that are compatible with our network. Keep in mind, if you buy your own modem from an outside vendor and do not use one of Ritter’s, we will not support that modem should you have any issues with it. When you use a Ritter-provided modem, your equipment is protected should the modem stop working properly. If needed, we’ll even send out a tech to connect your Ritter modem so you don’t have to be inconvenienced or worry about setting it up correctly. We do not offer tech support for non-Ritter modems.
By moving to an all-digital platform, we will be able to improve the quality of service that all of our customers receive.
It gives us the ability to increase internet speeds and add new channels to our TV packages. You will experience better picture and sound quality, a new programming guide and parental controls. Currently, Ritter sends the same channel line-up in both analog and digital format to all of our customers. By eliminating the analog channel line-up we are creating room to add more channels and increase internet speeds.
Ritter Digital Cable has everything from Home Theatre (Pay-Per-View) to 24 hours a day, commercial-free music. Plus, the on-screen interactive programming guide gives you control of your TV. With Digital Cable, you can set favorite channels and programs from the kids and control Pay-Per-View purchases through a PPV purchasing PIN. Some of the exciting features of the interactive guide include up to 7-day advance programming guide, Pay-Per-View ordering, parental control, searching by theme, title or channel, favorite channels settings and more!
We follow FCC regulations and provide customers with no digital equipment already in their home, two digital-to-analog (DTA) boxes at no additional charge for two years (five years if they receive Medicaid).
For customers with one piece of Ritter digital equipment currently, we will provide one DTA at no additional charge for one year. For any additional boxes, the charge will be $2.99 per month.
Digital Cable offers digital-quality picture and sound and provides more channels of programming which equals a better value for you. Other features Digital Cable offers are 24-hour, commercial-free music; Pay-Per-View movie, event and sports channels, parental controls and Interactive Program Guide which gives you more control over your TV. To experience all that cable TV has to offer, upgrade to digital cable.
HDTV stands for high-definition television. HDTV is a class of digital television that provides a very high-resolution picture with Dolby digital surround sound. The higher resolution picture, displaying up to 10 times more image detail than standard TV, is the primary selling point for HDTV. HD signals also display in 16:9 aspect ratio as opposed to the standard 4:3 (a loss of up to 55% of the frame on movies filmed for the big screen), this allows viewers to see the whole screen.
If you are a Ritter customer, you need to subscribe to Digital Cable, have an HDTV TV set with either a built-in tuner or an add-on tuner and an HDTV receiver.
No, you do not have to purchase any additional equipment. There is a monthly subscription fee per DVR and your digital receiver will be replaced with a DVR-enabled receiver.
If you subscribe to any premium service, you will receive the multi-channel premium service on those TV sets connected to a digital receiver.
Ritter requires you to have a digital television adapter (DTA) for Basic, Expanded and Digital Cable for each TV that you would like to receive cable TV service on.
One DTA is included. Additional DTAs may be leased from Ritter for a small monthly fee. You can also use a Whole DVR Solution box, set-top box or another DVR box. Only those TV sets equipped with a form of this digital equipment will receive cable services.
Music Choice is a commercial free digital music service that is included at no additional cost in the Digital Cable package. Music Choice includes different music formats, each playing a specific music type such as Jazz, Classic Rock, Rhythm and Blues, etc. Simply tune to the channel you like and enjoy!
Complete the following steps:
To purchase Pay Per View from the Program Guide on a DVR Cable Box:
Press the Exit button to return to the Program Guide. You will be alerted once the movie/event starts. If you decide to cancel a purchase, follow the same prompts to cancel prior to the start of the movie/event.
If you're unable to order a PPV event:
Try resetting your equipment. If this does not resolve your problem, there could be an issue with your account. Typical account problems are:
You will need to contact Ritter in order to have your PIN reset or to resolve billing issues related to Pay Per View content.
Parental Controls allow you to block programs by channel, rating, or time of day. Before any block can be set, a PIN must be enabled to prevent unauthorized changes. To set the PIN, use these steps:
After setting the 4-digit PIN, simply choose the criteria:
If you forget your PIN number, the account holder must contact us to reset it.
How to Turn Off Parental Controls
How to Turn Parental Controls Back On
Simply change the channel. This resets the box to its previous state.
To learn more about what TV ratings mean, go to the next question.
TVY: All Children
Appropriate for all children.
TVY7: Directed to Older Children
Designed for children ages 7 and above. It may be more appropriate for children who have acquired the developmental skills needed to distinguish between make-believe and reality. Themes and elements in this program may include mild fantasy violence or comedic violence, or may frighten children under the age of 7.
TVY7FV: Directed to Older Children-Fantasy Violence
This rating applies to those programs where fantasy violence may be more intense or more combative than other programs in this category.
TVG: General Audience
Most parents would find this program suitable for all ages. It contains little or no violence, no strong language and little or no sexual dialogue or situations.
TVPG: Parental Guidance Suggested
This program contains material that parents may find unsuitable for younger children, including moderate violence (V), some sexual situations (S), infrequent coarse language (L) or some suggestive dialogue (D).
TV14: Parents Strongly Cautioned
This program contains some material that many parents would find unsuitable for children under 14 years of age, including one or more of the following: intense violence (V), intense sexual situations (S), strong coarse language (L) or intensely suggestive dialogue (D).
TVMA: Mature Audience Only
This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17. This program contains one or more of the following: graphic violence (V), explicit sexual activity (S) or crude indecent language (L).
First, you will want to check your connection. You can do that by following the instructions here. To check power connections:
To check video connections:
Important: Make sure the color of the cable connectors match the color of the plug-in ports, especially the yellow connector or the set of HDTV red, blue, and green connectors. If there were no loose connections, then you will want to check for a setting that was changed.
If a VCR is connected, then:
If the TV was recently used to play video games, VCR tapes, DVD movies or home camera movies, then you may need to return the INPUT to the TV:
Try the following quick fixes:
The V-chip works in conjunction with the TV ratings system to allow parents to block programming they do not want their children to see. After becoming familiar with the TV ratings, parents can identify the level of programming they want to block. Then, by following the directions in the TV manual, parents can set the V-chip to block programs with certain ratings. The settings are password protected and can be changed at any time. For more information, visit www.tvguidelines.org.
Try the following fixes for issues with color displaying on screen:
If you have audio on most channels, but have silence on some or all of your local network channels, you may have the Secondary Audio Programming (SAP) turned ON. To turn OFF the SAP on your TV:
Your audio should return. If unable to locate this option, please refer to the manufacturer’s guide for your TV for more information.
If you hear a static-type sound or buzzing in the audio while you watch a program, the audio settings between your TV and the cable box may not be set within the optimal quality range. You can correct these settings by doing the following:
Ritter's FollowMeTV app for Whole Home DVR has three main features. With the app, you can:
Unfortunately, you cannot watch network programming online at this time but we are looking into adding this feature. ABC, ESPN and other networks only allow the App content to be authorized for customers that subscribe to that content on their cable TV line-up. Our current billing system doesn't have the ability to do that authorization. We are in the process of converting to a new billing system to improve our service and add features like TV Everywhere. We look forward to providing this in the future.
Yes! You get the best deal by bundling cable, internet and phone together. Bundle packages start at just $77.95. Learn more about our bundle packages and pricing.
Setting up your voicemail is easy!
Dial *318 from your home phone to access your voicemail.
You will be prompted to enter a four-digit PIN by entering it on the keypad and then pressing #. You will also be asked to confirm it by re-entering and pressing # again. The system default PIN is 0000.
You will be prompted to record your name. Just say your name and press #. To re-record your name, press 1. To keep the recording, press#.
Once you have recorded your name, you will be prompted to select a greeting. You can record your own greeting by pressing 1, and then # when you are finished. Or, you can use one of the standard greetings by pressing 2, 3 or 4 (just follow the instructions).
Your mailbox is now ready to use.
Listening to your messages is simple. You'll find instructions for both Arkansas and Tennessee customers here.
Listening to Your Messages and Other Options From the Main Menu:
*Voicemail package must be set to allow this capability.
Just dial *69 and follow the prompts given to you over the phone.
If you are receiving obscene, threatening or harassing calls, use Customer Originated Trace to have the number of the calling party traced and printed out by Ritter Communications. This feature enables a customer to initiate an automatic trace of the last call received. To activate a trace, dial *57. After you hear a tone, dial 1 and follow the instructions. If you receive a busy signal when this is done, there was no data for the system to retrieve.
Please note: It is your responsibility to contact your local law enforcement agency and advise them that you have activated a trace through Ritter Communications. When activated, the information of the caller is sent to Ritter Communications. Under no circumstances will you be provided the information of the caller. Ritter Communications will provide the requested information to the proper law enforcement agency upon their request.
To forward your calls to another phone (including any wireless phone), simply follow these steps:
To turn call forwarding off:
Speed calling provides one-digit speed dialing for a short list of up to 8 telephone numbers or a longer list of up to 30 numbers. You can program in both local and long-distance numbers.
To set up your speed calling numbers:
With three-way calling, you can talk to two different people on one call, even if one is long-distance. To place a three-way call:
Right here! Below is a quick reference guide for you to use.