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FAQs

Do I receive a discount on internet services if I am a cable or phone customer?

Yes! You get the best deal by bundling cable, internet and phone together. Bundle packages start at just $78.95. Learn more about our bundle packages and pricing.

What is internet data usage?

Internet data usage refers to all traffic that travels through a customer’s cable modem through activities such as surfing the internet, sending and receiving email, online gaming and streaming video through apps such as Netflix or YouTube. Traffic is measured in gigabytes (GB).

How much data do I need?

Research shows that the median average per household in North America is roughly 57 GB per month. If you want to know more about how much data you consume with different activities, check out this helpful infographic.

Does Ritter have a limit on internet data usage?

We do not currently have a hard cap on usage, but in our Acceptable Use Policy (AUP), we state that we may establish appropriate reasonable network management practices to protect our network from harm. If a subscriber is consuming a high volume of data to the point that we believe they are causing harm to our network, we will reach out individually to those customers to suggest ways they can curb their usage.

What causes high internet data usage?

Several factors contribute to high usage, but much of it comes down to frequent activity. If you have devices such as computers, tablets, smartphones or security cameras that are constantly running, it’s likely your usage numbers will be high. You can take a number of steps to limit your usage, including:

  • Make sure your connection is password protected. You can greatly cut down on your data numbers if fewer people have access to your network. In addition, it is a violation of our AUP for subscribers to resell or intentionally share our services. You should be aware that you are liable for any illegal activity that takes place on your network, regardless of who commits the violation, so make sure you control who has permission to use your WiFi.
  • If you regularly stream video, apps like Netflix or Hulu allow you to adjust your resolution quality to pull data at a lower rate. You can do this by accessing the settings menu on those apps. Also, when using apps like YouTube, choose standard definition feeds over high-definition ones when available.
  • Update your antivirus and security software to ensure it is up to date. You may be unaware of viruses or spyware that are constantly running and generating excessive internet use.
  • If you own a security camera that is connected to the internet, use a motion sensor so your camera only activates when there is movement. We also recommend you manage your archived footage and delete files that you no longer need.
  • Set your spam filters so your email isn’t processing a high volume of unwanted messages.
How much internet speed do I need for my household?

Different activities require different internet speeds, so your needs may vary depending on what activities you do and how often. To learn more about what speeds are commonly needed to stream Netflix, Hulu or YouTube videos, to work from home, to play online video games and more, check out this helpful infographic.

You can also test your internet speed to see whether you may need to upgrade.

Why is the internet speed I am getting inconsistent with the speed I subscribe to?

Many variables affect actual internet speeds received by our customers that are outside of Ritter’s network control, creating fluctuations in each customer’s experience and restricting our ability to guarantee that any internet speed will be available at all times. This is standard across our industry and not a reflection of Ritter’s capability or service levels. Examples of factors that can create these inconsistencies include:

  • Number of internet devices being used in your home simultaneously;
  • How these devices are being used (bandwidth-intensive uses like streaming Netflix, online gaming, FaceTime video calls or YouTube downloads, versus less-intensive usage like internet surfing or email) and how many concurrent sessions are in use (playing an online game while also streaming music on Pandora);
  • The number of customers using the network simultaneously, and whether their usage is light (email) or heavy (Netflix or gaming); and/or
  • The WiFi configuration, placement of the WiFi router, and possible interference, such as microwaves, halogen lighting, fluorescent lighting and even the type of insulation in your home. Your internet experience will be only as fast as the slowest path between you and your destination device.

Customers should expect to always receive at least 60% of the internet speed they subscribe to, and in most cases, much more than that. If you are experiencing lower than this benchmark, please contact our 24/7 Help Desk at 888-649-6009 for more technical and specific troubleshooting.

How can I tell if my modem is working?

The light on the front of your modem is an indicator of what state your modem is in. Use the following color chart to help you know if your modem is working or not.

Solid Green: Wireless is ON, but no data is being transmitted.

Flickering Green: Wireless is ON, and data is being transmitted.

Amber (yellowish-orange): Wireless is temporarily disabled using the wireless schedule feature found in the modem configuration interface.

No Color, not lit up: Wireless is OFF; schedule feature found in the modem configuration interface.

Note: This functionality may not apply to all modem models.

How do I set up my email account?

You'll find instructions for setting up your email in both Microsoft Outlook and Windows Live Mail here. To set up email in another program, refer to the server settings listed here as well.

SETTING UP OUTLOOK:

  1. Open Outlook
  2. Click File + Account
  3. Choose Internet Accounts
  4. Select the Mail Tab
  5. Click on the Properties button

In the general tab:

  1. Make sure you enter your email address at the top under "Mail Account" (for example: Jane@rittermail.com)
  2. Check the box in front of "Include this account when receiving mail or synchronizing"

In the Servers (Outgoing) Tab:

  1. Make sure the first line says: My incoming mail server is a POP3 server
  2. Type in the Incoming Mail (POP3) as pop.rittermail.com
  3. Type in the Outgoing Mail (SMTP) as smtp.rittermail.com
  4. Type your e-mail address for the Account Name (for example: Jane@rittermail.com)
  5. Type in a password
  6. DO NOT CHECK any boxes on this tab

In the Connection Tab:

  1. DO NOT CHECK anything on this tab

In the Security Tab:

  1. The only thing that needs to be filled in on this tab is the Algorithm should be set to 3DES

In the Advanced Tab:

  1. The Outgoing Mail (SMTP) should be 465 with the SSL box checked
  2. The Incoming Mail (POP3) should be 995 with the SSL box checked
  3. Click "OK"

Close Outlook and reopen to activate your email settings.

SETTING UP WINDOWS MAIL/WINDOWS LIVE MAIL:

  1. Double-click on the "Windows Live Mail" icon
  2. The New Account Wizard should start with the "Add an Email Account" page
  3. On this page, enter the following information: (1) In the Email Address field, enter your email address EXACTLY as you registered it with the Help Desk. (2) In the Password field, enter your password EXACTLY as you registered it with the Help Desk. (3) In the Display Name field, enter your name as you would like it to appear when you send an email to someone

Incoming Server Information:

  1. Make sure the first line says: My incoming mail server is a POP3 server
  2. Type the Incoming Mail server as pop.rittermail.com
  3. The Port should be 995
  4. Select "Log on using": Clear text authentication
  5. Type your email address for the Login ID (for example: Jane@rittermail.com)

Outgoing Servers Tab:

  1. Type the Outgoing Mail Server as smtp.rittermail.com
  2. The Port should be 465
  3. Check the "my outgoing server (SMTP) requires authentication". Use the same settings as the Incoming Mail Server
  4. On the final page, click the "Finish" button and email setup will be complete

Mail Client Settings Incoming: imap.rittermail.com (IMAP) pop.rittermail.com (POP3) Outgoing: Authentication Required smtp.rittermail.com Username: Full email address required Incoming Ports: 993 (IMAP) (SSL Required) 995 (POP3) (SSL Required) Outgoing Ports: 587 (SMTP) (SSL Required) 465 (SMTP) (SSL Required)

How do I connect to a wireless network?

Connecting wirelessly allows you to access the internet without having a wired connection to the modem. This video will walk you through how to wirelessly connect all your devices to your network, including computers, smartphones, tablets, game consoles, Blu-ray players and set-top boxes. 

How can I ensure my personal information is protected online?

Security is a concern for many users on the internet. At websites where you see the lock symbol in your browser (either to the bottom right or next to the address bar) if the lock is in the locked position, this indicates an encrypted (secure) session. Once the lock is present, your transactions are deemed safe by the site you are currently browsing.

What’s the difference between the ways internet gets to my home? Is one better than the other?

You can get internet access through traditional coaxial cables (using cables already installed in your home) or through a fiber optic network. Cable internet service requires a modem and professional installation but is still the most commonly used service for homes because it is more cost-effective and uses existing infrastructure. Fiber optic networks are thin strands of pure glass that carry internet across long distances. These networks need to be installed separately and are more time-consuming and costly, but they are faster. A fiber optic network travels at the speed of light—laser light—which makes it faster than both the speed of electricity (100 times faster) and the speed of sound (1 million times faster).

In addition to incomprehensible speed, fiber optic technology also offers extremely high capacity. For this reason, it is quickly becoming the standard for many businesses.

What’s the difference between megabits or megabytes?

A megabit is a unit of measurement for internet speed, while a megabyte measures file size and impacts your data consumption. To learn more about the differences between internet speed and internet data usage, check out this helpful infographic.

How can I protect my children online?

In this digital age, it’s natural to be concerned about your children’s online activities. It’s important to have an ongoing discussion with your children and teach them to use the internet safely from a young age. Here are some important internet safety guidelines you should follow to protect them.

How can I protect my computer from viruses?

Computers catch viruses in many ways, primarily by execution of a program containing a virus. As a user, you are responsible for taking precautions to protect your device from viruses. By becoming a Ritter internet customer, you have access to antivirus software with TechHome.

How do I set up my high-speed internet service?

Any computer wanting to connect to Ritter high-speed internet will have to be Windows 98 Second Edition or higher (ME/2000/XP/Vista/Windows 7). The computer will also need a Network Interface Card (if it does not have one pre-installed; any desktop or laptop manufactured in the past 5 years should already have one built in). If your computer has been connected to a high-speed internet connection before, you should be able to simply connect the ethernet cable from the modem into your PC. If you should experience any issues connecting a PC to the internet, please contact our help desk.

How long does it take to install a cable modem and have my internet running?

The time required to install your cable modem depends on the available coaxial cable in your residence. Typically an install for a modem with a single computer will take an hour to an hour and a half. Speaking with a customer service representative will give you a more accurate estimate of the time required to install yours.

How do I reset my modem?

All internet modems can be reset by unplugging the power cable from the modem for 15-20 seconds. On the back of the cable modem there should be three separate wires attached to the device. The coax cable screws into the modem and looks like the cable that screws into your TV. The ethernet cord has a clip and looks like a phone cord, the end is just wider. The power cord will be a small black cord that resembles a cell phone charger and should be able to be pulled out without unscrewing or unhooking anything. Once you plug the modem back in, reboot your computer to ensure that everything will have new settings.

What do I do if I forget my email address?

Contact our Help Desk at 1-888-659-6009 for local 24/7 assistance. We can retrieve your email address from your account.

How is spam controlled?

If you experience issues with spam email, try the following instructions to help resolve those issues. If you are using a mail client such as Outlook, right click on the spam email you've received and select the option that reads as "Spam," "Junk," "Block Sender," etc. If you are using webmail, open the spam email and choose "Mark as Spam."

Can I connect an additional computer to Ritter Internet?

Through your cable modem, you can connect one computer at a time. To connect multiple computers, you will either need to purchase a router or contact Ritter to add wireless internet service to your account. With Ritter wireless internet service, you can surf the internet with multiple devices anywhere in your home.

Can I purchase my own modem?

Yes! Click here to see a list of approved modems that are compatible with our network. Keep in mind, if you buy your own modem from an outside vendor and do not use one of Ritter’s, we will not support that modem should you have any issues with it. When you use a Ritter-provided modem, your equipment is protected should the modem stop working properly. If needed, we’ll even send out a tech to connect your Ritter modem so you don’t have to be inconvenienced or worry about setting it up correctly. We do not offer tech support for non-Ritter modems.

 

Why did Ritter decide to go to an all-digital platform?

By moving to an all-digital platform, we will be able to improve the quality of service that all of our customers receive.

It gives us the ability to increase internet speeds and add new channels to our TV packages. You will experience better picture and sound quality, a new programming guide and parental controls. Currently, Ritter sends the same channel line-up in both analog and digital format to all of our customers. By eliminating the analog channel line-up we are creating room to add more channels and increase internet speeds.

Ritter Digital Cable has everything from Home Theatre (Pay-Per-View) to 24 hours a day, commercial-free music. Plus, the on-screen interactive programming guide gives you control of your TV. With Digital Cable, you can set favorite channels and programs from the kids and control Pay-Per-View purchases through a PPV purchasing PIN. Some of the exciting features of the interactive guide include up to 7-day advance programming guide, Pay-Per-View ordering, parental control, searching by theme, title or channel, favorite channels settings and more!

Why do I have to acquire a DTA box and how much do I have to pay for it?

We follow FCC regulations and provide customers with no digital equipment already in their home, two digital-to-analog (DTA) boxes at no additional charge for two years (five years if they receive Medicaid).

For customers with one piece of Ritter digital equipment currently, we will provide one DTA at no additional charge for one year. For any additional boxes, the charge will be $2.99 per month.

What is the difference between digital cable and expanded cable service?

Digital Cable offers digital-quality picture and sound and provides more channels of programming which equals a better value for you. Other features Digital Cable offers are 24-hour, commercial-free music; Pay-Per-View movie, event and sports channels, parental controls and Interactive Program Guide which gives you more control over your TV. To experience all that cable TV has to offer, upgrade to digital cable.

What is HDTV?

HDTV stands for high-definition television. HDTV is a class of digital television that provides a very high-resolution picture with Dolby digital surround sound. The higher resolution picture, displaying up to 10 times more image detail than standard TV, is the primary selling point for HDTV. HD signals also display in 16:9 aspect ratio as opposed to the standard 4:3 (a loss of up to 55% of the frame on movies filmed for the big screen), this allows viewers to see the whole screen.

What are the requirements for receiving HD programming?

If you are a Ritter customer, you need to subscribe to Digital Cable, have an HDTV TV set with either a built-in tuner or an add-on tuner and an HDTV receiver.

Will I need to purchase any special equipment to use Ritter Whole Home DVR?

No, you do not have to purchase any additional equipment. There is a monthly subscription fee per DVR and your digital receiver will be replaced with a DVR-enabled receiver.

Do I get premium service on all TV sets in the house?

If you subscribe to any premium service, you will receive the multi-channel premium service on those TV sets connected to a digital receiver.

Can I get cable on all the TV sets in my house?

Ritter requires you to have a digital television adapter (DTA) for Basic, Expanded and Digital Cable for each TV that you would like to receive cable TV service on.

One DTA is included. Additional DTAs may be leased from Ritter for a small monthly fee. You can also use a Whole DVR Solution box, set-top box or another DVR box. Only those TV sets equipped with a form of this digital equipment will receive cable services.

What is Digital Music Choice?

Music Choice is a commercial free digital music service that is included at no additional cost in the Digital Cable package. Music Choice includes different music formats, each playing a specific music type such as Jazz, Classic Rock, Rhythm and Blues, etc. Simply tune to the channel you like and enjoy!

How do I record on my DVR but watch another channel at the same time or record two shows at once?

Complete the following steps:

  1. Tune to the show you want to record.
  2. Press the REC button on the remote control.
  3. Press the Up or Down arrow button on the remote to highlight either One Episode or Record This Show.
  4. Press the A or SELECT button on the remote to begin the recording.
  5. Tune to the other channel you want to watch.
  6. Repeat steps 2 through 4 above to record this channel at the same time.
How do I order movies and special events?

To purchase Pay Per View from the Program Guide on a DVR Cable Box:

  1. Press the GUIDE button.
  2. Press the arrow buttons to highlight a PPV program you want to purchase.
  3. Press SELECT.
  4. Select BUY then follow on-screen prompts.

Press the Exit button to return to the Program Guide. You will be alerted once the movie/event starts. If you decide to cancel a purchase, follow the same prompts to cancel prior to the start of the movie/event.

If you're unable to order a PPV event:

Try resetting your equipment. If this does not resolve your problem, there could be an issue with your account. Typical account problems are:

  • Your PIN may need to be reset.
  • You could have a billing issue with your account preventing you from ordering PPV events.

You will need to contact Ritter in order to have your PIN reset or to resolve billing issues related to Pay Per View content.

How do I use parental control?

Parental Controls allow you to block programs by channel, rating, or time of day. Before any block can be set, a PIN must be enabled to prevent unauthorized changes. To set the PIN, use these steps:

  1. Press the SETTINGS button twice on the Ritter remote control.
  2. Press the up or down arrow on the remote to highlight the Parental Control option.
  3. Press the SELECT button on the Ritter remote control.
  4. Enter a 4-digit PIN number to enable Parental Controls. Make sure to write down the 4-digit PIN in a safe place so you can remember what it is.
  5. Re-enter the 4-digit PIN to confirm that it was entered correctly.

After setting the 4-digit PIN, simply choose the criteria:

  • Block by Rating
  • Block by Channel
  • Block by Time Period

If you forget your PIN number, the account holder must contact us to reset it.

How to Turn Off Parental Controls

  1. Tune to a blocked channel.
  2. Enter your 4-digit PIN. All blocked programs can now be viewed.

How to Turn Parental Controls Back On

Simply change the channel. This resets the box to its previous state.

To learn more about what TV ratings mean, go to the next question.

What do the TV ratings mean?

TVY: All Children

Appropriate for all children.

TVY7: Directed to Older Children

Designed for children ages 7 and above. It may be more appropriate for children who have acquired the developmental skills needed to distinguish between make-believe and reality. Themes and elements in this program may include mild fantasy violence or comedic violence, or may frighten children under the age of 7.

TVY7FV: Directed to Older Children-Fantasy Violence

This rating applies to those programs where fantasy violence may be more intense or more combative than other programs in this category.

TVG: General Audience

Most parents would find this program suitable for all ages. It contains little or no violence, no strong language and little or no sexual dialogue or situations.

TVPG: Parental Guidance Suggested

This program contains material that parents may find unsuitable for younger children, including moderate violence (V), some sexual situations (S), infrequent coarse language (L) or some suggestive dialogue (D).

TV14: Parents Strongly Cautioned

This program contains some material that many parents would find unsuitable for children under 14 years of age, including one or more of the following: intense violence (V), intense sexual situations (S), strong coarse language (L) or intensely suggestive dialogue (D).

TVMA: Mature Audience Only

This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17. This program contains one or more of the following: graphic violence (V), explicit sexual activity (S) or crude indecent language (L).

What do I do if my picture is snowy or fuzzy or does not show up at all?

First, you will want to check your connection. You can do that by following the instructions here. To check power connections:

  1. Look for loose power cords. Make sure they are plugged in all the way.
  2. If the wall outlet is controlled by a wall switch, make sure the wall switch is in the ON position.

To check video connections:

  1. Tighten loose coax cable, (threaded).
  2. Tighten loose video cable (yellow).
  3. Tighten loose HDTV cables (set of red, blue and green connectors).
  4. Follow the cables to ensure they have not been damaged in any way.

Important: Make sure the color of the cable connectors match the color of the plug-in ports, especially the yellow connector or the set of HDTV red, blue, and green connectors. If there were no loose connections, then you will want to check for a setting that was changed.

If a VCR is connected, then:

  1. With the TV ON, turn the VCR OFF (and DVD player OFF, if installed). If the TV picture did not return, go to the next step.
  2. Turn ON the TV and VCR. Put the TV and VCR on the same channel, usually channel 3 or 4 (also try channel 2). Older VCRs have a small switch on the back panel that switches from channel 3 to channel 4.

If the TV was recently used to play video games, VCR tapes, DVD movies or home camera movies, then you may need to return the INPUT to the TV:

  1. Press the INPUT button (may be labeled TV/Video, Source or Antenna) on the TV or the remote control that came with the TV.
  2. A menu will display on the TV screen. Select the option for TV. It may be labeled Cable TV, CATV, CAB, Input 1, Video 1, Antenna 1, AV1, HDMI, DVI or another name (check the TV user manual). Usually, the label describes the type of connection from the cable box to the TV (such as cable, AV, HDMI, DVI or Component).
  3. Or select each option, one at a time, returning to live TV to see if the option restored the picture.
What do I do if my sound is not working?

Try the following quick fixes:

  • Press the MUTE button once. If audio does not return, press MUTE again to return it to its original status.
  • Make sure loosened audio cables are plugged in.
  • Make sure the equipment is turned on, volume turned up, and connected or switched to either the TV, cable box, DVD or VCR. Review connection diagrams that came with the equipment
What is a V-chip?

The V-chip works in conjunction with the TV ratings system to allow parents to block programming they do not want their children to see. After becoming familiar with the TV ratings, parents can identify the level of programming they want to block. Then, by following the directions in the TV manual, parents can set the V-chip to block programs with certain ratings. The settings are password protected and can be changed at any time. For more information, visit www.tvguidelines.org.

What do I do if my picture is not in color?

Try the following fixes for issues with color displaying on screen:

  • Make sure the current TV program is broadcast in color.
  • Disconnect and reconnect all connections between the cable box and TV (or VCR player if connected to a VCR player).
  • Adjust the TV color controls, referring to the user guide provided by the manufacturer of your TV.
What do I do if I have no sound for local channels?

If you have audio on most channels, but have silence on some or all of your local network channels, you may have the Secondary Audio Programming (SAP) turned ON. To turn OFF the SAP on your TV:

  1. Press the Menu button on your TV remote. Scroll down to the audio settings.
  2. Locate the SAP option and turn it off.

Your audio should return. If unable to locate this option, please refer to the manufacturer’s guide for your TV for more information.

What do I do if my sound has static or a buzzing in it?

If you hear a static-type sound or buzzing in the audio while you watch a program, the audio settings between your TV and the cable box may not be set within the optimal quality range. You can correct these settings by doing the following:

  1. Using the volume control buttons on the TV, turn the volume all the way down to 0.
  2. Press the CBL button on your Ritter remote. Using the volume controls on the cable box, turn up the volume until it is at its maximum.
  3. Using the TV volume controls again, raise the volume to a comfortable level.
What does the FollowMe TV app do?

Ritter's FollowMeTV app for Whole Home DVR has three main features. With the app, you can:

  • View the TV guide
  • Set recordings when you're away from home
  • Use your phone or tablet as a remote control (including access to parental controls)
What does the Whole Home DVR interface look like?
Take a tour by viewing the interface demonstration video here.
Can I watch shows online on my phone, laptop or tablet through a network app or website like ABC or ESPN?

Unfortunately, you cannot watch network programming online at this time but we are looking into adding this feature. ABC, ESPN and other networks only allow the App content to be authorized for customers that subscribe to that content on their cable TV line-up. Our current billing system doesn't have the ability to do that authorization. We are in the process of converting to a new billing system to improve our service and add features like TV Everywhere. We look forward to providing this in the future.

Do I receive a discount on telephone service if I am a cable customer?

Yes! You get the best deal by bundling cable, internet and phone together. Bundle packages start at just $77.95. Learn more about our bundle packages and pricing.

How do I set up my voicemail?

Setting up your voicemail is easy!

  1. Dial *318 from your home phone to access your voicemail.

  2. You will be prompted to enter a four-digit PIN by entering it on the keypad and then pressing #. You will also be asked to confirm it by re-entering and pressing # again. The system default PIN is 0000.

  3. You will be prompted to record your name. Just say your name and press #. To re-record your name, press 1. To keep the recording, press#.

  4. Once you have recorded your name, you will be prompted to select a greeting. You can record your own greeting by pressing 1, and then # when you are finished. Or, you can use one of the standard greetings by pressing 2, 3 or 4 (just follow the instructions).

  5. Your mailbox is now ready to use.

 

How do I listen to my voicemail?

Listening to your messages is simple. You'll find instructions for both Arkansas and Tennessee customers here.

  1. To access your mailbox and listen to your messages from home, press*318. To access your mailbox from another phone, dial your home phone number and press * when you hear the greeting. For Tennessee customers, please dial 873-6246 and press 1 to access your mailbox from another phone.
  2. Enter your four-digit PIN and listen to your messages after pressing 1.

Listening to Your Messages and Other Options From the Main Menu:

  1. Press * to return to the main menu at any time.
  2. Press 1 to listen to your messages. Then:
    • press 2 to save the message and listen to the next message
    • press 3 to delete the message and listen to the next message
    • press # to save as a new message
    • press 66 to listen to the date and time of the message
  3. Press 3 to access your greeting.
  4. Press 4 to change your mailbox settings.
  5. Press 5 to manage your reminder settings.
  6. Press 6 to manage erased messages.

 

 

*Voicemail package must be set to allow this capability.

How do I use call return?

Just dial *69 and follow the prompts given to you over the phone.

How do I trace a harassing call?

If you are receiving obscene, threatening or harassing calls, use Customer Originated Trace to have the number of the calling party traced and printed out by Ritter Communications. This feature enables a customer to initiate an automatic trace of the last call received. To activate a trace, dial *57. After you hear a tone, dial 1 and follow the instructions. If you receive a busy signal when this is done, there was no data for the system to retrieve.

Please note: It is your responsibility to contact your local law enforcement agency and advise them that you have activated a trace through Ritter Communications. When activated, the information of the caller is sent to Ritter Communications. Under no circumstances will you be provided the information of the caller. Ritter Communications will provide the requested information to the proper law enforcement agency upon their request.

How do I forward my calls?

To forward your calls to another phone (including any wireless phone), simply follow these steps:

  1. Dial *72 to forward all calls; dial *92 to forward only calls not answered in the first three rings; dial *90 to forward only calls when your phone is busy.
  2. Dial the area code + the number of the phone where you want your calls forwarded.
  3. This will create a call to that number. Once that call is answered and you hang up the phone, the feature will be activated. If the phone is not answered, your phone calls will not be forwarded.

To turn call forwarding off:

  1. Dial *73 if you forwarded all calls; dial *93 if you forwarded only calls not answered in the first three rings; dial *91 if you forwarded only calls when your phone is busy.
What is speed calling and how do I use it?

Speed calling provides one-digit speed dialing for a short list of up to 8 telephone numbers or a longer list of up to 30 numbers. You can program in both local and long-distance numbers.

To set up your speed calling numbers:

  1. Dial *74 for the short list or dial *75 for the longer list
  2. Listen for a second dial tone, then press a speed calling number (2 through 9 for a short list; 20 through 49 for a long list). Enter the telephone number to be assigned to that speed calling number.
  3. A short confirmation tone will notify you that the new speed calling code and telephone number combination have been entered correctly. After this is complete, to use speed calling, simply dial the number (2 through 9) assigned to the phone number you want to call, then press the # key.
How do I use three-way calling?

With three-way calling, you can talk to two different people on one call, even if one is long-distance. To place a three-way call:

  1. After you call the first person, press the flash button or the switch hook.
  2. Listen for three short tones and then a dial tone.
  3. Dial the telephone number of the second person you want to add to the call.
  4. When they answer, press the flash button or the switch hook and the second party will be added to the call.
Where can I find a list of all calling features and codes?

 Right here! Below is a quick reference guide for you to use.

 

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