Ritter Communications is a leader among local independent communications providers, offering business, residential and wholesale customers advanced internet, phone and television services. Ritter invests heavily in the communities it serves by deploying a best-in-class network and a world-class customer experience. Ritter’s commitment to providing state-of-the-art technology allows all customers, regardless of their location, to enjoy progressive services. Founded in 1906 and headquartered in Jonesboro, Arkansas, Ritter Communications is a fifth-generation, family-owned company that is committed to growing and evolving to meet the demands of today’s ever-connected world.
Our "Right by You" pledge is a reflection of how we strive to operate in all areas of our business. We believe the best formula for continued growth and success is doing what is right for our customers, employees and the communities we serve.
Chip Dickinson became the first non-family member to lead E. Ritter & Company when he became Chief Executive Officer in 2013. Chip sets the strategic vision and direction of the company and oversees the senior leadership team for both Ritter Communications and Ritter Agribusiness. He also works closely with the company shareholders to keep them updated regarding company performance and initiatives. Chip joined the company as president in 2011 and assumed the role of CEO two years later.
Chip earned a B.S. in financial management from Clemson University and began his career as an auditor for Ernst & Young, first in the company’s Greenville, SC office before transferring to Washington, D.C. In 1995, he joined the Anderson-Tully Company, a Mississippi-based hardwood lumber business, as a vice president. He was promoted to president in 1999 and CEO in 2003. Chip’s role in the family-owned Anderson-Tully Company made him uniquely qualified to lead Ritter.
Chip and his wife Katie live in Memphis and have three grown children and one grandson. He is an elder at Second Presbyterian Church in Memphis and enjoys cheering for his Clemson Tigers, playing golf and exercising.
Alan Morse was named President of Ritter Communications in February 2014. Alan is a highly accomplished telecommunications executive with an extensive background in strategic planning, sales, marketing, network engineering and operations. Immediately prior to joining Ritter, he was the principal of the Morse Consulting Group, having successfully served as President and CEO of Integrated Mobile, Inc. leading up to its 2012 acquisition.
From 2002 to 2007 Alan was COO for iPCS, Inc., a publicly-traded wireless communications affiliate of Sprint based in Chicago with service areas spanning 15 states. Prior to that, he was COO for Telepacific Communications, Inc., a private equity-backed CLEC providing business internet, telephone and data services in the California and Nevada markets. He brings 15 years of C-level experience and over 20 years of senior management experience to Ritter.
Alan is a graduate of The Ohio State University and received a B.A. in Communications. He’s involved in numerous philanthropic organizations, including the American Cancer Society, the Arkansas State University EARIS business incubator program and The Ohio State University President’s Club.
Bill Harrison serves as Chief Financial Officer for E. Ritter Company, a position he’s held since 2009, and oversees all financial and accounting activities for ERC, Ritter Communications and Ritter Agribusiness. He’s also heavily involved in shareholder relations. In 2016, Bill was named Large Private Company CFO of the Year by Arkansas Business.
Bill grew up in Kingsport, Tennessee and received his undergraduate degree in accounting from the University of Tennessee. He then earned an MBA from Harvard University. Bill spent 23 years as a vice president with SSM Partners, a private equity firm, and was the CFO of Chordus, Inc. prior to joining Ritter. Bill earned his CPA certificate while working with Touche Ross & Company and worked as a consultant at the Boston Consulting Group after business school.
Bill is a self-described “hack golfer” and enjoys hiking, canoeing and cheering for the Arkansas State Red Wolves. He and his wife, Vikki, have two grown sons, Matthew and Drew.
Dan Rudd was named Chief Technology Officer at Ritter Communications in October 2014 and is responsible for leading Ritter’s Engineering, IT, OSS and Program Management organizations.
Dan brings a wealth of technical and senior management experience to Ritter. He previously served as CTO for Cable and Wireless - Americas and Caribbean and EVP of its International Operations. His previous roles also include COO and SVP of Network Engineering, Operations and Administration for TelePacific Corp and President and founder of Total Cabling Solutions. He’s held various technology and project management roles for Sprint, BellSouth and consulting clients.
When he’s not working, Dan is an avid fitness enthusiast and has competed in many marathons and Ironman events around the world. He’s a graduate of the University of Florida and is married to Elda.
As Vice President/General Manager of Hometown Services, Jim Roberts oversees all aspects of Ritter Communications’ residential services, including construction, market sales, dispatch, installation and repair, service activations and customer care. Jim owns 27 years of experience in telecommunications, including seven years as a vice president at Windstream prior to his arrival at Ritter.
Jim holds a B.S. in electrical and electronics engineering from the University of Arkansas. A native of Little Rock, Jim is a licensed professional engineer by the state of Arkansas. He and his wife Beth have two children. When not at work, Jim can regularly be found in the woods or on a lake chasing a prize bass.
Scott Tollett was named Senior Vice President/General Manager of Enterprise and Wholesale Services in 2015. Scott oversees a number of areas, including expansion of the company’s business services offerings into new markets, development and launch of a hosted and virtual services product suite and continuing to grow the customer base through its expanding fiber optic network. Prior to his arrival at Ritter, Scott served as an executive in the energy and telecom businesses.
Scott spent his childhood in Stuttgart and graduated from Benton High School. He holds a B.S. in sociology and criminal justice from the University of Arkansas. Scott is a passionate outdoorsman and is an author/speaker on sales leadership and life strategies. He and his wife Kim have three children.
Bob Mouser joined Ritter Communications immediately following his college graduation in 1982, and he’s been with the company for his entire professional career. He’s held various positions with Ritter over the years, most recently Vice President of Business Development. In his current role, Bob performs due diligence on possible acquisitions, executes fiber and network use agreements with other companies and assists with switched/special access questions and with industry support payments.
Bob grew up in Poplar Bluff, Missouri, and earned a degree in business administration from Arkansas State University. He and his wife Kim have two children, Rachel and Zac. Bob lives in Harrison, Arkansas, and enjoys hunting upland birds and turkey and fishing the Natural State’s numerous lakes and streams.
Becky Tigner has served as Vice President of Billing and Collections with Ritter Communications since 2010. In her current role, Becky oversees the billing department and processes for both Ritter’s enterprise and residential services. She is the liaison for the company’s billing software and assists in the development and implementation of billing software updates.
Becky joined Ritter in 1992 and has held various positions in operations and billing, including five years as VP of Operations Support prior to taking her current title. A native of Lepanto, Arkansas, Becky is an active supporter of St. Jude Children’s Research Hospital and the Susan G. Komen for the Cure Foundation. She is married to Todd Tigner and has four children and five grandchildren.
Bytha Mills was named E. Ritter & Company’s Vice President of Human Resources in 2015. She is involved in strategic planning, program development, recruiting/talent management, labor/employee relations, training, employee benefits and directs day-to-day operations.
Before joining Ritter, Bytha was the VP of Human Resources for the Heat Transfer Solutions Division of Luvata, an international manufacturing company. She previously worked for Intermet Corporation, an international manufacturing supplier.
Bytha earned a bachelor’s degree in accounting from Arkansas State University and a Master’s in human resources from Indiana Wesleyan University. She is a native of Forrest City, Arkansas and has worked in Indiana, Ohio, Florida, Michigan and Mississippi during her professional career. Bytha is married to Chris and has one son and two grandchildren.
Clint Orr joined Ritter Communications in 1992 and has served as the company’s Vice President of Financial Planning, Research and Analysis since 2012. Clint is primarily responsible for forecasting, budgeting, revenue assurance and analysis of acquisitions. Prior to moving to his current position, he spent 12 years as Ritter’s VP/Controller.
Clint is a Certified Public Accountant (CPA) and is certified in Inventory Management. He holds a B.S. in accounting from Arkansas State University. Clint is married to the former Hallie Bridges and has five sons and four grandchildren. He is a lifelong resident of Northeast Arkansas and member of Harrisburg United Methodist Church. He can often be seen riding his motorcycle, and in 2011, Clint took a 1,000-mile trip across the South on his bike.
Greg Sunderwood joined Ritter Communications as Director of Network Architecture in 2012 and was promoted to Vice President of Engineering and Products in 2013. Currently, Greg leads Ritter’s Network Engineering, Outside Plant Engineering and Product and Service Development teams and provides executive level leadership with respect to all technology and network related strategies. He boasts over 25 years of experience in telecommunications engineering, with leadership roles in BCTel/Telus, 360networks, Bell Canada and Nortel.
Greg is a native of British Columbia and holds an electrical engineering degree from the University of British Columbia in Vancouver. He enjoys spending time outdoors and cheering for the Vancouver Canucks.
Jeff Kulas joined Ritter Communications as Director of Customer Care in 2015 and was promoted to Vice President of Customer Experience in 2017. Jeff is responsible for coordinating all customer service strategies, methodologies and messaging. In addition, Jeff supervises Ritter’s key and business account reps (KARs and BARs), oversees the residential Customer Care team and is responsible for all inbound Customer Care, including phone calls and walk-ins at our retail locations.
Prior to his arrival at Ritter, Jeff spent two years at Concentrix, a business outsourcing provider in Phoenix. There he was the Senior Manager of Sales Operations for Verizon Telematics. Prior to that, he was an Operations Manager with Pace for seven years, on their AT&T account. Jeff attended Western International University and Mesa Community College. The Phoenix-area native enjoys photography and painting and has volunteered with organizations such as the Salvation Army and OneNTen, an organization that helps provide positive role models and support for at-risk teens in Phoenix. Jeff has two sons and two grandchildren.
As Vice President of External Affairs, John Strode is responsible for Ritter’s relations with governmental agencies, contract negotiations and administration and compliance with all regulations and franchise requirements for all the company’s operations. He has worked in utility-related positions for 36 years and as an executive at Ritter since 1995. John has twice testified before the Senate Committee on Commerce, Science, and Transportation’s Sub-Committee on Communications, Technology, Innovation, and the Internet.
John grew up in Poplar Bluff, Mo. and earned a degree in accounting from Missouri State University in Springfield. He is an active member of the Rotary Club of Jonesboro and is involved with Rio Bravo Ministries, which operates a children’s home in Reynosa, Mexico. He is an active member of Central Baptist Church’s Journey Campus. John and his wife Wanda have two daughters and two granddaughters.
Lexanne Horton was hired as E. Ritter Company’s controller in February of 2015. She oversees accounts payable, debt financing, financial reporting and treasury management and is involved in budgeting for ERC, Ritter Communications and Ritter Agribusiness.
Lexanne holds an MBA from Union University as well as a B.S. in accounting from the University of Memphis. Prior to joining Ritter, she spent 24 years in the healthcare industry.
A native of Jackson, Tenn., Lexanne serves as Vice-President of the Board of Directors for CASA of the 2nd Judicial District of Arkansas Court Appointed Special Advocates, an organization that provides support and advocacy for children who are in the foster system, and serves on the Workforce Development Committee at the Chamber of Commerce. Lexanne and her husband Mike have three children and one grandson.
Margaret Holloway was named E. Ritter & Company’s Vice President of Public Relations and Community Development in 2010 and has been with the company since 2003. In her current role, Margaret is responsible for executing strategies to build and enhance Ritter's public image and visibility — particularly through community involvement — and serves as an advocate for the company with local and state government agencies.
Margaret is a native of Weiner, Arkansas, and earned a business degree from Arkansas State University. She has served on the boards for numerous organizations, including the Jonesboro Regional Chamber of Commerce, Rotary Club, American Red Cross, Community Health & Education Foundation and Foodbank of Northeast Arkansas. She was also selected as the Outstanding Business Woman of the Year. Margaret and her husband Bob have two daughters and four grandchildren.
Penny Wells was named Vice President of Process Improvement, Systems and Training in 2017 and leads the company’s efforts improve efficiency, quality or productivity, and ensure processes are documented, trained and consistently applied. She also oversees Ritter’s Training department.
Penny joined Ritter Communications as Vice President of Financial Systems and Metrics in 2014 and oversaw the company’s financial planning, financial analysis and billing teams. Penny worked with Ritter as an independent consultant for one year before becoming an employee of the company.
A native of Memphis, Penny owns a Bachelor of Business Administration degree from the University of Memphis. She is a Certified Public Accountant (CPA) and Certified Management Accountant (CMA). Prior to her arrival at Ritter, Penny spent 17 years with ACH Food Companies where her roles included Director of Finance, Plant Controller and General Accounting Manager. She also spent seven years with the Kraft Food Groups.
Penny and her husband Anthony have two sons, Ian and Wade.
Susan Christian joined Ritter Communications in 2005 and has served as Vice President of Marketing since 2008. Susan leads all of the company’s communication and advertising efforts, serves as an official spokeswoman for company-related matters, works closely with cable networks regarding negotiations and supervises the “Tubetown” staff, Ritter’s local content production team. During her time at Ritter, Susan was previously responsible for managing the company’s residential customer care and product development team.
Prior to joining Ritter, Susan spent seven years as Director of Account Services with TRUE Visionary advertising agency in Jonesboro and worked four years as a Marketing Manager for Cott Beverages in Dallas. She is a Jonesboro native and earned a degree in Business Administration/Marketing from Southern Methodist University. Susan is a member of St. Mark’s Episcopal Church and serves on the Ernest and Anna Ritter Family Endowment philanthropy committee.
Danny Smith joined E. Ritter Company in 2006 and was promoted to director of human resources in 2012. Smith is responsible for compensation and benefits management, employee relations, health and safety, HR compliance, organizational development, payroll administration, performance management and talent acquisition for both Ritter Communications and Ritter Agribusiness.
Danny is a native of Tyronza, Arkansas, and lives in Lepanto. He holds a B.S. in business management from Arkansas State University and spent 15 years as an HR manager in the manufacturing industry prior to his arrival at Ritter. Danny and his wife Carey have two children, son Chandler and daughter Olivia. Danny is an avid trout fisherman and enjoys spending his Saturdays watching college football.
David Staufer joined Ritter Communications in 2015 and leads the Sales Engineering, Service Delivery, and Enterprise Field Operations teams, with end-to-end responsibility for the design, deployment and installation of solutions for business customers in Arkansas and Tennessee.
David boasts 20 years of experience in the telecommunications industry. He spent eight years in network operations with Windstream Communications before his arrival at Ritter. He’s also worked for Alltel Wireless and Verizon Wireless.
David holds an MBA from the University of Kentucky, a master’s in Christian Studies from Trinity International University and a bachelor’s from Wheaton College. David speaks German and enjoys soccer, motorcycles and traveling internationally. He and his wife Brenda have three children.
As Director of Product Development, Doug Maglothin leads a team that serves as the strategy driver for Ritter’s technology offering. Doug’s team acts as a middle-man between our front-line staff and our technical staff, making sure that demand from the market is answered by Ritter technology in an efficient and profitable manner.
Doug is a native of Jonesboro and joined Ritter in 2011. He holds a B.S. in marketing management from Western Governors University and attended graduate school at the University of Arkansas, where he earned an executive MBA in corporate finance as well as a Master of Information Systems, Business Intelligence & Analytics. Doug enjoys playing and collecting guitars and fly fishing. Doug and his wife have three children.
Gerald Barber has served as Ritter’s Director of Outside Plant Construction since 2011 and has been with the company since 1990. In his current role, Gerald leads the construction teams in Millington, Northeast Arkansas and Tri-County and manages the contractors with whom we work. The construction teams bury and hang aerial cable and transport fiber to support voice, cable TV and internet.
He was born and raised in Oxford, Mississippi and attended the University of Mississippi. Gerald has lived in Brookland, Arkansas for 35 years. He enjoys camping, hunting and working on the farm. He and his wife Janet have one son, Daniel.
Jane Marie Woodruff became Director of Marketing for Ritter Communications in 2007 and is responsible for leading and supporting a staff in the development and execution of marketing strategy for all operations and all classes of products and services, including market research, advertising strategies and execution, sales support, customer retention up-sell strategies and communications.
Jane Marie was born and raised in Jonesboro and holds a degree in marketing from Arkansas State University. She is a member of the Ritter Philanthropy Committee for the Ernest and Anna Ritter Family Endowment Fund and a board member for Connor’s Song, a Christian faith-based nonprofit organization that provides charitable and educational support to help meet the needs of underprivileged children and families both in the U.S. and worldwide. Jane Marie and her husband Lee have two sons, Will and Weston.
Jeff B. Shipman joined Ritter Communications in 2012 and serves as the Director of Purchasing & Inventory. Jeff leads the team that manages Ritter’s supply chain by purchasing, warehousing and distributing all materials the company uses both internally and externally. Prior to his arrival at Ritter, Jeff held similar roles with Saxon Energy Services, Remington Arms and Timex Corporation.
Jeff is from Searcy, Arkansas, and attended Harding University where he earned a degree in Business Administration/Business Management. He and his wife Laurie have three sons: Landry, Fielding and Foster. When away from work, he can often be found running roads, tracks or trails or kayak fishing on an Ozark stream.
Kyle Keith joined Ritter Communications as a Market Sales Manager in 2013 and was promoted to Director of Business Sales in 2014. Kyle leads Ritter’s enterprise sales team and works to establish new relationships with businesses throughout our territories while strengthening established ones.
Prior to joining Ritter, Kyle was an account manager at Optus Inc. and worked in sales and marketing for Alltel. Kyle was born and raised in Jonesboro and earned a business management degree from Arkansas State University. He and his wife Lauren have two children, son Jack and daughter Rebecca. Kyle enjoys golf, fishing, and cheering for the Boston Red Sox.
Since 2013, Tony McKay has served as Ritter Communications’ Director of Network Operations, where he oversees and directs teams responsible for residential, enterprise, and wholesale technical support as well as enterprise service activation and provisioning. He also directs network operations' initiatives concerning network standardization, proactive network management principles, equipment spares and network monitoring.
Tony came to Ritter in 2005 and spent five years as a network operations center (NOC) technician. Tony is certified in both CompTIA A+ and CompTIA Network+. He holds a B.A. in business administration with an IT emphasis from Southern Arkansas University. Tony is a native of Camden, Arkansas, and is a motorcycle enthusiast. He and his wife Sheila have one daughter, Tiffany.
Bo Phillips joined Ritter Communications as Director of Sales, Hosted Solutions in 2016. In his role, Bo serves as an information infrastructure consultant and works with businesses to develop customized solutions that focus on business continuity, disaster recovery, security and cloud solutions.
Bo has worked in the IT consultant industry over 20 years. He spent 16 years as an account executive with Windstream Communications and then worked as a Senior Solutions Consultant with TierPoint prior to joining Ritter.
A native of Harrison, AR, Bo holds a B.A. in Math from the University of Arkansas. Bo is on the Northwest Arkansas Board of Workplace Development and is a member of Kiwanis. He enjoys coaching youth sports and actively mentors a number of college students in Northwest Arkansas. Bo is an avid outdoorsman and spends his free time “enjoying everything that is Arkansas,” including mountain biking, hunting and fishing. He lives in Harrison with his wife and two kids.