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Accessibility

Accessibility for the Blind, Visually and Hearing Impaired  

We are committed to providing technical advancements while maintaining the highest level of customer care. That's why we offer services designed to meet the needs of individuals who have disabilities.

Accessibility features include:

  • Screen Reader – a voice reads aloud the menu choices displayed on the TV screen
  • Video Description Track – a voice describes the action taking place on the TV screen Note: Not all shows include a video description track.

See users guides below for functionality instructions.

Accessibility User Guides:

 

Closed Captioning

For immediate closed captioning concerns:

888.336.4466
870.336.3401 (Fax)
technicalsupport@rittercommunications.com

For written closed captioning concerns:

Technical Support Manager
888.336.4466
870.336.3401 (Fax)
PO Box 17040
Jonesboro, AR 72403
technicalsupport@rittercommunications.com

In Everton, Jasper and Western Grove, Arkansas, Ritter Communications ("Ritter") qualifies for a waiver from the FCC that relieves Ritter of the requirement to ensure that on-screen text menus and guides for the display or selection of multichannel video programming provided by navigation devices that it leases or sells are audibly accessible in real-time upon request by individuals who are blind or visually impaired. Therefore, customers who are blind or visually impaired using Ritter will not be able to audibly access any of the functions in the display or selection of multichannel video programming via on-screen text menus and guides. Other television providers in your area may offer navigation devices with audibly accessible features. For more information, contact Ritter at 888.336.4466.

Contact Us

If you have any inquiries about the availability of accessible navigation devices concerning equipment, service, accessibility or other issues, please fill out the below form and we will reach out to you as soon as possible.