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Ritter Communications Selects Mapcom Systems for Broadband Network Management Platform

Jessica Odom By Jessica Odom on 2/4/21 11:08 AM
RICHMOND, Va. – Mapcom Systems, a VertiGIS company and global leader in telecommunication network management software, is pleased to announce Ritter Communications has chosen Mapcom’s M4® Solutions Suite as its broadband network system of record. Ritter selected Mapcom’s software for its powerful physical connectivity model and proven track record of increasing operational efficiency.

Ritter Communications is a leader among local independent communications providers, serving over 45,000 business, residential and wholesale customers with advanced internet, phone, video and cloud services throughout Arkansas, Texas, Missouri, and Tennessee. Continuing the mission its founders set in 1906, Ritter invests heavily in the communities it serves by deploying best-in-class technology to meet the evolving demands of today’s ever-connected world. 

“Mapcom’s M4® software will allow us to look at our network in a new way,” says Jill McDaniel, Manager of Network Planning and Deployment. “As our network continues to grow and becomes more complex, we need a management system that gives us the whole picture – from the central office all the way down to the customer. We’re confident that Mapcom’s industry expertise and M4®’s capabilities will help us accelerate towards our goals.”

With M4® Ritter Communications will be able to support their growth with a comprehensive view of the network, joining outside plant and inside plant records with data from business support systems. By leveraging M4®’s centralized platform Ritter will be able to further streamline its processes, allowing operations to scale while enhancing their customer-centric experience.

“We are excited to partner with Ritter Communications in their mission to connect communities across the mid-south region,” says Collin Granger, CEO and President of Mapcom Systems. “Now more than ever, fast and reliable broadband is an invaluable service that all Americans should be able to access.”

For additional information on the M4® Solutions Suite, visit https://www.mapcom.com/solutions/m4-solutions.

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About Ritter Communications

Ritter Communications is the largest privately held telecommunications service provider in the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 94 communities and more than 45,000 customers in Arkansas, Texas, Missouri, and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. For more information visit RitterCommunications.com.

About Mapcom Systems

Mapcom Systems, a VertiGIS company, is the developer of the M4® Solutions Suite and Pinpoint811™ - applications empowering communication service providers to combine data, automation, and fiber management tools to create a complete view of their network that fosters efficiency and growth. Mapcom Systems partners with communication providers around the world, but primarily those in rural America. Learn more at www.mapcom.com.

About VertiGIS

VertiGIS is a leading geographic information systems (GIS) solution provider and software developer. Its focus is the development of software solutions and services that help utilities, land management, public sector, energy, telecommunications, and industry customers build bridges between their business processes and location technology. The VertiGIS product portfolio is used by thousands of customers and millions of end-users around the world, and is designed to enhance the capabilities of leading mapping software, most notably Esri’s ArcGIS®. Major product brands include UT for ArcGIS®, the 3A product line, Geocortex®, GEONIS, ConnectMaster™, M4® Solutions, GeoOffice, WebOffice and ProOffice. Further information can be found at www.vertigis.com

Topics: Media Coverage, News Release, News Stories

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