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We know how important it is to stay connected

Severe weather is not a new challenge in our communities and interruptions to your internet service can be both frustrating and concerning. That's why we take proactive measures and are dedicated to restoring your internet connection, as quickly as possible:

  • Our Network Operations Center (NOC) tracks weather alerts and monitors potential impacts around the clock.
  • We monitor and maintain our network continuously.
  • Our generators undergo routine maintenance to ensure they're ready for extended power outages.
  • We work with local authorities and utility providers for efficient and swift restoration efforts.
  • Our technicians are on call 24/7, ready to assist as soon as it is safe to do so.
Now that we are all set, we want to ensure you are, too.

How to prepare for the storm ahead

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When preparing for a storm, having a family plan is crucial.  If a situation worsens, having a plan in place will make it easier to make quick decisions.

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Start by gathering supplies and preparing your home.  This can include going to the grocery store to buy shelf-stable foods and pulling extra blankets our of storage for added warmth.

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Make sure all your emergency contact information is programed into your cell phone.  Charge all electronic devices.

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Use your cell phone to take current photos of your home and its contents. In case of damage to your home or vehicle, take pictures of the damage to send to your insurance company and to build a list of any replacement items.

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Follow your internet provider's and utility companies' social media pages to stay informed about outages in your area. Additionally, follow your local weather station on social media platforms to receive the latest updates in case you lose cable television. This will ensure you have the most current information about the approaching storm.

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If you have a home phone, forward it to your cell phone to not miss any calls in case of an emergency.

How else can I be ready?

Have your Account number written down in case of an outage.

Ensure you can keep your devices charged, such as through an extra battery, car, or generator.

Check the settings on important communication channels, such as alarms set on weather apps.

For more helpful tips, visit www.ready.gov.
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Service Restoration FAQs

Where can I find more information to on how to prepare for a storm or outage?

For more information on preparing for a storm or an outage, please visit www.ready.gov.

What steps should I take if my Internet service is not working?

During severe weather, such as thunderstorms or ice storms, you might experience an internet outage.

If your home is without power, you will not have internet, even using a generator.However, if you have power but are still experiencing internet connection issues, here are a few things to check:

  1. Check for outages – You should receive an email with relevant information if this is a planned outage. If it is a major outage, it will be reported on the Ritter Communications Facebook page.  
  2. Restart your device – Turn off your device, unplug it from the wall for 30 seconds, and then reconnect it. 
  3. Contact tech support – If the issue persists, call our tech support at 888.336.4466 and select the option for Technical Support.  Our support team is available 24/7.

While we understand you may want to disconnect the cable, we ask that you leave this to our team of experts.  

Will I lose my Internet Service if my power is out?

Yes, that is correct. Even if you have a generator, you will still lose internet access to your home during a power outage.

If I have power, shouldn’t my internet service work?

Not necessarily.  The lines bringing the internet connection can sustain damage, even when maintaining power.  Whether the lines are laid underground or aerially through utility lines, they can still be susceptible to damage during severe weather or other circumstances.

Once the power is restored in my home, how can I get my service back up and running?

Once power is restored to your home, it may still take some time for internet service to be restored.  Our technicians cannot begin repairing any damage to the infrastructure until the utility companies have given approval.

You can determine if service has been restored by checking the lights on your equipment.  When the lights come on, it indicates that the signaling connection has been restored, and you may need to reset your equipment.

To reset your equipment, unplug the device from the wall, wait for 30 seconds and then plug it back in.  Allow some time for the device to restart, and your service should be restored.

If you continue to experience issues, please call 888.336.4466 and select the Technical Services for further assistance.

Can I install a backup battery for my equipment?

No, you cannot.  Even with a generator, if the power is out so will your internet.

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