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What is the 24/7 Support Fee?

The support fee provides 24/7/364 support by our local, Technical Support team of experts. The Technical Support experts offer preventative solutions and real-time troubleshooting and fixes for internet-connected devices like computers, tablets, and mobile phones. Also included with the 24/7 support fee is Ritter’s capability to remotely manage and monitor the modems and provide firmware optimization to ensure that the modem is up to date with the latest firmware technology.

The 24/7 support fee has been a standard charge on customer invoices for several years. We are now standardizing the pricing to $5.99 for all customers.


Is the 24/7 Support Fee required?

Yes, the 24/7 support fee is included on each bill to provide best-in-class equipment and service to all customers.